Service Marketplaces

Rich provider profiles that showcase skills, experience, certifications, portfolio work and reviews — giving buyers the information they need to choose with confidence, and giving providers a professional presence that converts profile views into enquiries.

• Provider profile: bio, skills, certifications, languages
• Portfolio section with project images and descriptions
• Pricing structure: fixed price, hourly rate or custom quote
• Service categories with sub-category tagging
• Availability calendar visible to buyers
• Response time and acceptance rate metrics
• Verification badges: identity, qualifications, insurance
• Review score and review history on profile

Service booking flows with real-time availability — letting buyers book directly with available providers, or send enquiries for custom jobs. Providers manage their availability calendar, set lead time requirements and control booking acceptance.

• Real-time availability calendar per provider
• Direct booking for fixed-price services with instant confirmation
• Custom quote request for complex or bespoke projects
• Booking minimum lead time and advance booking window
• Provider acceptance and counter-offer workflow
• Booking confirmation with job brief and agreed terms
• Reschedule and cancellation flow with policy enforcement
• Calendar sync: Google and Outlook integration

In-platform messaging system that keeps buyer-provider communication within the marketplace — preserving the conversation record, preventing off-platform transactions, and giving the platform evidence in the event of a dispute.

• Threaded messaging per job or enquiry
• File and image attachment sharing
• Pre-booking message to discuss requirements
• Message templates for common provider responses
• Read receipts and typing indicators
• Message notification by email and push
• Conversation archive per job with full history
• Admin visibility for trust and safety monitoring

Secure payment flows with escrow holding — buyer funds are held until job completion is confirmed, protecting both sides. Milestone billing for longer projects, with partial releases on agreed deliverables throughout the engagement.

• Escrow payment holding: buyer pays upfront, provider paid on completion
• Milestone payment structure for multi-phase projects
• Milestone completion confirmation before payment release
• Platform fee deduction from provider payout automatically
• Stripe and SEPA payment support for EU market
• Partial refund on partial delivery dispute resolution
• Payout schedule: immediate or weekly batch
• Payment history and earnings dashboard for providers

Structured dispute resolution process for cases where buyer and provider cannot agree on completion or quality — with a formal escalation path, evidence submission, admin mediation and enforceable platform decisions.

• Dispute initiation by buyer or provider with reason and evidence
• Automatic escrow hold during open dispute
• Counter-response window for the other party
• Admin mediation view: full job history and messages
• Platform decision: full release, partial release or refund
• Resolution timeline enforced to prevent indefinite holds
• Dispute history per user as trust signal
• Automated resolution for clear-cut cases with defined rules

Provider verification flows that give buyers confidence in who they are hiring — identity checks, qualification verification, background screening and insurance confirmation. Verification status displayed as trust badges on provider profiles.

• Identity verification via document upload and liveness check
• Professional qualification and certification verification
• Insurance and liability coverage confirmation
• Background check integration (for relevant service categories)
• Business registration verification for company providers
• Verification expiry tracking and renewal prompts
• Trust badge display on profile per verified credential
• Admin verification review and manual override capability