AI & Automation

Autonomous agents that perform multi-step tasks, process incoming data, make decisions based on defined rules or AI reasoning, and take actions across multiple systems — with minimal human input. Used for research, data processing, content generation, customer communication and operational decision-making.

• Multi-step task execution across multiple systems
• Integration with LLMs (GPT-4, Claude, Gemini, local models)
• Tool use — web browsing, file reading, API calls, database queries
• Decision-making with human approval checkpoints
• Monitoring, logging and error handling
• Scheduled and triggered execution
• Built with n8n, LangChain, or custom Python/Node
• Full documentation and handover

Automating multi-step business processes from a trigger event through conditional logic, data transformation, system actions and notifications — replacing manual process chains that rely on people copying, forwarding and chasing information between tools.

• Trigger-based automation (form submission, email, webhook, schedule)
• Conditional branching and routing logic
• Data transformation between systems
• Multi-system action chains
• Error handling and retry logic
• Notification and approval steps
• Built with n8n, Zapier, Power Automate or custom code
• Monitoring and execution history

Automating the journey from lead capture to qualified hand-off — so no lead is missed, every lead is followed up promptly, and your sales team focuses only on conversations rather than admin. Connects your lead sources, CRM, email and communication tools into a seamless automated pipeline.

• Lead capture from website forms, ads and landing pages
• Automatic CRM record creation and tagging
• Lead scoring and qualification rules
• Automated follow-up email sequences
• Internal notification and assignment to sales team
• Lead source tracking and attribution
• Nurture sequences for unconverted leads
• Reporting on conversion rates per source

Keeping your CRM accurate and up-to-date automatically — from email tracking and call logging to deal stage updates, task creation, follow-up reminders and contact enrichment — so your team's CRM reflects reality without manual data entry.

• Automatic email and call logging to CRM records
• Deal stage progression based on defined triggers
• Task and follow-up creation from actions or timers
• Contact enrichment from external data sources
• Duplicate detection and merging
• Notification rules for deal changes and stalls
• Reporting on CRM data completeness and activity
• Integration with email, calendar and communication tools

Triggered email sequences that send the right message to the right person at the right moment — onboarding sequences, follow-up chains, reactivation campaigns, transactional notifications and internal alerts — all without manual sending.

• Trigger-based email sending (action, date, behaviour)
• Multi-step drip and nurture sequences
• Onboarding and welcome email series
• Transactional emails (confirmation, invoice, reminder)
• Personalisation using contact and deal data
• A/B testing and performance tracking
• Unsubscribe and GDPR compliance handling
• Integration with CRM and other systems

Automated business communication via the WhatsApp Business API — for appointment reminders, order updates, payment notifications, customer support and outbound campaigns — reaching customers on the channel they actually use.

• WhatsApp Business API integration
• Automated message sending based on triggers
• Appointment and reminder notifications
• Order and delivery status updates
• Customer support auto-responses and routing
• Template message management and approval
• Opt-in and opt-out compliance handling
• Integration with CRM and backend systems

Automating the bulk processing, transformation, validation and routing of data between systems — replacing manual export-import workflows, spreadsheet processing and data entry jobs that eat up team time and introduce errors.

• Scheduled data import and export between systems
• Data transformation and field mapping
• Validation and error detection rules
• Duplicate detection and deduplication
• File processing (CSV, Excel, XML, JSON, PDF)
• Database to database synchronisation
• Error reporting and alerting
• Audit log of all data movements

Intelligent chatbots for your website, customer portal or internal tools — handling customer support questions, qualifying leads, answering product and service queries, and routing complex requests to the right team member. Built on your knowledge base and connected to your systems.

• Knowledge base integration for accurate answers
• Lead qualification and capture
• FAQ and product/service query handling
• Human handoff when needed
• Conversation history and analytics
• Integration with CRM, helpdesk and ticketing tools
• Multi-language support
• Custom personality and brand voice

Connecting systems via their APIs so data moves automatically — eliminating manual export and import, reducing errors and giving your tools a single consistent view of the data they need. Built with error handling, retry logic, monitoring and full documentation.

• REST and GraphQL API integration
• OAuth and API key authentication
• Bi-directional data synchronisation
• Webhook setup and management
• Real-time and scheduled sync options
• Error handling, retry logic and alerting
• API rate limit management
• Integration documentation and maintenance guide

Low-code and no-code automation platforms that connect hundreds of business tools — email, CRM, spreadsheets, project management, databases, communication tools — without writing custom code for every connection. We design, build and deploy workflows that are maintainable by your team long-term.

• n8n self-hosted workflow automation
• Zapier multi-app workflow setup
• Microsoft Power Automate for Microsoft 365 environments
• Make (Integromat) scenario design
• Multi-step and multi-tool workflow design
• Error handling and execution monitoring
• Workflow documentation and handover
• Team training for ongoing management