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1.5 — MOBILE APPLICATIONS

Business Mobile Applications

Internal business mobile applications for field teams, warehouse staff, sales reps and mobile workers — apps that extend the company's internal systems to staff who work away from a desk. Built for real working environments: offline capability, barcode scanning, GPS tracking and integration with existing ERP and CRM systems.

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1.5.1

Field service mobile apps

Mobile applications for field service engineers, technicians and on-site staff — accessing job details, logging work, capturing signatures, taking photos and completing checklists on a mobile device at the customer site, with or without a network connection.

  • Job list with scheduled appointments and customer details
  • Offline job access: all job data pre-synced for the day
  • Work log: time tracking, parts used, labour hours
  • Checklist and inspection form completion on mobile
  • Photo capture and attachment to job record
  • Customer signature capture with digital sign-off
  • GPS navigation integration to customer location
  • Completed job sync to back-office system on connectivity
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1.5.2

Warehouse & inventory apps

Warehouse management mobile apps for stock receiving, put-away, picking and dispatch — using camera-based barcode and QR code scanning to identify items quickly and accurately, with real-time sync to the inventory management system.

  • Barcode and QR code scanning via device camera
  • Stock receive: scan items in against purchase order
  • Put-away with location scan and confirmation
  • Pick list management: guided pick with location and quantity
  • Stock count and cycle count on mobile device
  • Dispatch and goods-out confirmation
  • Real-time sync to ERP or inventory system
  • Exception handling: damaged goods, short shipment reporting
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1.5.3

Sales rep mobile tools

Mobile CRM and sales tools for reps who visit customers and prospects — accessing their pipeline, logging calls and meetings, creating quotes, checking stock and product information, and recording notes immediately after a customer visit.

  • Pipeline and contact management on mobile
  • Call and meeting logging with notes capture
  • Offline access to customer records and history
  • Quote and proposal creation on mobile with PDF output
  • Product catalogue with pricing and stock availability
  • Expense logging with receipt photo capture
  • Activity auto-capture: call detection and route tracking
  • Sync to HubSpot, Salesforce or custom CRM
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1.5.4

Mobile approval workflows

Mobile approval apps that let managers approve purchase orders, leave requests, expense claims and other business decisions from their phone — without needing to log into a desktop system. Notification-driven: tap the alert, review the request, approve or reject.

  • Push notification on new approval request
  • Request detail view: all information needed to decide
  • Approve, reject or request more information actions
  • Comment and message on approval thread
  • Escalation when not actioned within SLA
  • Approval history with decision and reasoning
  • Delegation to deputy when unavailable
  • Multi-level approval chain support
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1.5.5

Enterprise SSO & security

Enterprise-grade security for business mobile apps — Single Sign-On via corporate identity provider, biometric authentication, device management policy compliance, certificate pinning and remote wipe capability to protect business data on mobile devices.

  • SAML 2.0 / OIDC SSO via Azure AD, Okta or Google Workspace
  • Biometric login: Face ID, Touch ID, fingerprint
  • Mobile Device Management (MDM) policy compliance check
  • Certificate pinning to prevent man-in-the-middle attacks
  • Remote wipe of app data on device loss or staff departure
  • App-level PIN lock after inactivity
  • Jailbreak and root detection with access restriction
  • Data encryption at rest on device
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1.5.6

ERP & CRM integration

Integration between the mobile app and the company's core systems — SAP, Microsoft Dynamics, Salesforce, custom ERP — ensuring mobile workers always have current data and that actions taken in the field are immediately reflected in the back-office system.

  • Real-time API integration with SAP, Dynamics or custom ERP
  • Bi-directional data sync: mobile to system and system to mobile
  • Master data access: customers, products, pricing, stock
  • Transaction creation from mobile: orders, work orders, expenses
  • Conflict resolution for concurrent edits
  • Incremental sync to minimise data transfer on mobile networks
  • Integration error handling with user-facing status
  • Audit trail: all mobile transactions logged with user and timestamp
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