Reservation Systems

Restaurant and hospitality table reservation systems — managing table configurations, cover counts, reservation windows and walk-in capacity. Gives front-of-house staff a real-time floorplan view and gives guests a smooth online booking experience.

• Online reservation with date, time, party size and special requests
• Table configuration: size, location, combinable tables
• Cover count and turn management
• Reservation confirmation and reminder by email and SMS
• Floorplan view for front-of-house management
• Walk-in and over-the-phone booking by staff
• Shift-based service periods: lunch and dinner separated
• Pre-order and dietary preference capture

Class and group session booking for fitness studios, yoga centres, training providers and educational businesses — managing class schedules, capacity, registration, waitlists and pre-payment for instructor-led group sessions.

• Class schedule management with recurring class series
• Per-class capacity and minimum attendee settings
• Online registration with automatic capacity tracking
• Waitlist activation when class is full
• Online payment or credit deduction from session pack
• Attendee list generation for instructor
• Class cancellation with automatic registrant notification
• Class performance reporting: attendance rate and revenue per class

Event registration and ticketing systems for corporate events, training workshops, conferences and public events — managing ticket types, registration data, payment, confirmation and attendee check-in.

• Event page with description, date, location and ticket options
• Multiple ticket types: general, VIP, early bird, group
• Quantity limits and on-sale/off-sale date management
• Registration form with custom question fields
• Online payment: Stripe, PayPal with VAT invoice generation
• QR code ticket delivery for digital check-in
• Attendee management and check-in at event
• Post-event feedback and follow-up email automation

Real-time capacity management that prevents overbooking, manages concurrent resource use and gives managers a live view of occupancy across all bookable resources — rooms, tables, slots, class spaces and event seats.

• Real-time occupancy counter per resource type
• Maximum concurrent booking enforcement at database level
• Capacity split across resources: e.g. 40 seats across 8 tables
• Overbooking prevention with race-condition handling
• Capacity visualisation: occupancy by hour and day
• Dynamic capacity adjustments for special events or reduced availability
• Over-capacity alert when approaching maximum
• Historical capacity utilisation reporting

Guest and attendee CRM for recurring event venues, hospitality businesses and membership clubs — tracking guest history, preferences, dietary requirements, allergies and VIP status for personalised service delivery.

• Guest profile: contact details, visit history, preferences
• Dietary, allergy and accessibility requirement recording
• VIP and loyalty flag with staff-facing alerts on arrival
• Special occasion tracking: birthday, anniversary
• Communication history: all notifications and marketing
• Group booking management: lead booker with guest list
• No-show history tracking for risk-based deposit decisions
• GDPR data handling and profile deletion on request

Deposit collection and no-show protection mechanisms that reduce the revenue impact of last-minute cancellations and no-shows — with card pre-authorisation, deposit collection, cancellation policies and automated enforcement.

• Card pre-authorisation (no charge unless no-show)
• Deposit collection at booking (deducted from final bill)
• Configurable cancellation notice period before deposit forfeiture
• Automated deposit forfeiture processing on no-show
• Cancellation reason capture for reporting
• No-show blacklist management for repeat offenders
• No-show rate reporting per service type and period
• Customer communication of policy at booking and reminder stages